NOC Support

Responsibilities:

• Monitor the status and performance of networks, servers, applications, and systems using NOC tools.

• Respond to alerts, outages, and performance issues in a timely manner.

• Perform initial troubleshooting and escalate to appropriate teams when necessary.

• Document incidents, actions taken, and resolution steps in ticketing systems.

• Collaborate with engineers and vendors for root cause analysis and resolution.

• Generate reports on system performance, availability, and incident trends.

 

Requirements:

• Diploma or Degree in Information Technology, Networking, Computer Science, or related field.

• Basic understanding of networking concepts (IP, DNS, ping, traceroute).

• Familiarity with Linux OS is a plus

• Good communication, documentation, and teamwork skills.

• Willingness to work in a 24/7 rotational shift environment.

• Fresh graduates are encouraged to apply. Training will be provided.